Control every part of the behavior
- Write system prompt
- Choose the model
- Set the reasoning effort.
The platform for building
customer agents
Build reliable customer agents that answer questions, take action, and convert customers directly inside the channels they already use.
Customers don’t need another chatbot.
They need things done.
Conversations rerely end with a simple answer. Build customer agents that carry the conversation all the way to the outcome.
Bring in humans at the right moment
- Define when an agent should hand the conversation over to your team
Give agents your knowledge
- Upload your catalogs, policies, and FAQs, etc...
- Agents use your knowledge to answer questions and take actions
Give agents access to any system
- Create custom functions in TypeScript and give your agents entirely new capabilities.
- Query databases, update your CRM, call internal APIs
- Trigger workflows, lookup customer information
Calendar booking & reminders
- Customers book appointments directly in chat
- Handles cancellations and rescheduling
- Integrates with Google Calendar
Available on every channel
- Website chat, email, SMS, WhatsApp, Instagram, Facebook Messenger
- Adjust system prompt to match each channel's tone and style
Built for production — not just impressive demos
Building an agent is easy. Trusting it with real customers is the hard part. Zami gives you a safer path from your first prompt to a reliable production agent.
Evals
Guarantee correct behavior
Turn agent responses into repeatable evals. Use them to validate important behaviors, test edge cases, and catch regressions whenever you change a prompt, model, skill or function.
Feedback
Start supervised
Supervised Mode allows your team to monitor conversations and review suggested responses before they reach the customer. See how the agent behaves in real situations, correct mistakes, and refine its instructions until you are confident in its behavior.
Improve
Monitor and refine
Correct mistakes, and improve the agent's behavior over time.
Turn conversations
into outcomes.
Build, test, and launch your first customer agent with a 7-day free trial.